Help Center

日本國內運送免費、國際訂單的運費將根據收件地址在下單時顯示、配送時間從訂單付款確認後開始計算，預計10-15天內送達。

配送時間從訂單付款確認後開始計算，預計10-15天內送達。

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, ShopPay, Apple Pay, and more. The available options will be displayed on the checkout page.

Yes, we support multiple currencies. At checkout, the system will automatically display the available currency options based on your location. If the system does not switch automatically, you can manually select your preferred currency.

To request a refund, please contact our customer service team. We will review your request in accordance with our refund policy, and eligible orders will be refunded within 5-7 business days after confirmation.

The reasons for payment failure may include incorrect credit card information, payment declined by the bank, or network connection issues. We recommend checking if your card number, expiration date, and CVV security code are correct, or contacting your bank for more details.

You can check your order status by entering your order number on the 'Order Tracking' page of our website, or by clicking the tracking link in the order confirmation email sent to your inbox. If you have any questions, feel free to contact our customer service team.

If your order has not yet been shipped, we can assist you with modifications or cancellations. Please contact our customer service team as soon as possible. We will confirm whether changes or cancellations can be made based on the order status. If the order has already been shipped, modifications or cancellations are not possible.

If you are not satisfied with the product you received, you can request a return within 14 days of receiving it. Please contact our customer service team with your order number and the reason for the return, and we will arrange the return process for you. Note: Returned items must be in unused condition with original packaging intact.

When returning an item, you may need to cover the return shipping costs. However, if the return is due to a product defect or an error on our part, we will bear the shipping costs. Please contact customer service to confirm the details.

Once we receive and verify the returned item, your refund will be processed and returned to your original payment account within 5-7 business days. The exact refund time may vary depending on the payment method, so we appreciate your patience.

Your order may have been canceled due to reasons such as unsuccessful payment, the item being out of stock, or incomplete address information. We will notify you of the specific reason via email. If you have any questions, please contact our customer service team for assistance.

Yes! If you need an invoice, please contact our customer service team and provide your order number and relevant information. We will send you an electronic invoice within 3 business days after confirmation.